Technical writing covers all the various tasks of gathering, organising and presenting information that technical writers do: writing training materials, online help and manuals, creating online demonstrations and other materials.

Communicating technical information is often a matter of translating between specialists, for example software or hardware engineers and product managers, and end users. This involves working with marketing to push specific features, with training departments to share procedures and screenshots, or simply describing new features clearly and consistently.

A technical writer can bring real value to a company’s user documentation and the software development process. More than just writing down how something works, we can suggest where something doesn’t work which helps improve the quality of the product. It is best to find and correct bugs, inconsistent labels or spelling mistakes before the product reaches the customer and a fresh pair of eyes can help.